Help centre
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Straight answers to the questions we get most. If yours is not here, just ask us.
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Getting started and account
Registration, access, password, language, and account settings: your first days with Kluppy, resolved.
- How do I register on Kluppy?
- I can't log in, what should I do?
- I forgot my password, how do I recover it?
- Can I change my account email?
- Can I use Kluppy on multiple devices at the same time?
- Does Kluppy work on a tablet or mobile?
- Which browsers are compatible with Kluppy?
- Do I need to install anything to use Kluppy?
- Can I use Kluppy without an internet connection?
- In which languages is Kluppy available?
- How do I change the application language?
- What is the difference between kluppy.com and play.kluppy.com?
- Can I try Kluppy for free before paying?
- What does the Free plan include, and is it forever?
- How do I delete my account?
- Can I change my username or avatar?
Method and learning
How to learn with Kluppy: levels, minimum speed to advance, practice pace, and what to do if you get stuck.
- How does the Kluppy method for learning touch typing work?
- I already know how to type, can I start at a higher level?
- Why do I have to repeat a level I already know?
- How many levels does Kluppy have?
- What are the adaptive infinite levels?
- How long does it take to learn to type without looking at the keyboard?
- How many minutes a day do you recommend practicing?
- At what age can you start using Kluppy?
- Is Kluppy suitable for adults?
- What is WPM speed and what is a good score?
- How does Kluppy measure accuracy?
- Why does the level require a minimum speed to progress?
- I'm stuck on a level and can't pass it, what should I do?
- Can I skip levels?
- Can I repeat levels I've already passed?
- Does the AI adapt the exercises to my mistakes?
- Does Kluppy teach how to use punctuation marks and numbers?
- Does Kluppy correct hand placement?
Product features
Duels against the CPU or online, Series, Leagues, and everything you can do in Kluppy beyond exercises.
- What are Duels and how do they work?
- What is the difference between Duel vs CPU and online PvP Duel?
- What is Royale mode?
- What is a Ghost Duel (asynchronous)?
- What are Series?
- How do Leagues and leaderboards work?
- What are Benchmarks?
- How do experience points (XP) work?
- What are achievements and how do you unlock them?
- What is the streak and what happens if I lose it?
- Can I compete against my friends?
- How do I add friends or classmates?
- What texts does Kluppy use in the exercises? Are they appropriate?
- Can I choose the topic of the texts I write?
- What happens to my progress if I change my plan?
- Can Kluppy be used with a screen reader or accessibility options?
Keyboards and practice languages
Keyboard layouts, practice in Catalan or Basque, external keyboards, and laptop vs. desktop differences.
- What keyboard layouts does Kluppy support?
- Can I practice with a Catalan keyboard, including the ç and open accents?
- Can I practice in Basque?
- Does it work with an external keyboard connected to a tablet?
- Does it matter if I use a laptop keyboard or a desktop keyboard?
- The Ñ key is not working for me in the exercises, what should I do?
- Can I change my keyboard layout halfway through the course?
- Does Kluppy automatically detect my keyboard?
Plans and pricing
Differences between Free, LITE, and PRO, plan costs, profiles included, and what happens to your progress.
- What is the difference between the Free, LITE, and PRO plans?
- How much does Kluppy cost?
- How many users or profiles does each plan include?
- What does "full curriculum" mean in LITE?
- What does PRO add on top of LITE?
- What is the difference between paying monthly and annually?
- How do I change my plan?
- If I change my plan in the middle of the month, how is the difference charged?
- Is there a minimum contract period or commitment?
- Do you offer discounts for large families or multiple profiles?
- What happens when I finish all the levels? Is it still worth paying?
- What happens to the extra profiles if I downgrade from PRO to LITE?
- Can I gift a Kluppy subscription?
- Is there a plan for adults or professionals, or is it the same one?
- What payment methods do you accept?
- I had an old plan that no longer appears on the website, what happens to it?
Billing and payments
Downloading invoices, changing cards, renewal billing dates, and what happens to your account if a payment fails.
- How do I download my invoices?
- My payment failed, what happens to my account?
- How do I update my payment card?
- When will I be charged for renewal?
- Do you notify me before renewing the annual plan?
- Is it safe to pay on Kluppy? Who processes the payment?
- Can I pay by bank transfer as an individual?
- Do you apply VAT? What if I live in the Canary Islands, Ceuta, or Melilla?
- Can I address the invoice to a company?
- Do you offer refunds? What is the refund policy?
- I see a charge from Kluppy that I don't recognize, what should I do?
- Why was I charged if I canceled?
Cancellation, deletion, and data
How to cancel your subscription, what happens to your progress and data, and how to resume where you left off.
- How do I cancel my subscription?
- If I cancel, will I lose my progress?
- What happens to my account and data after I cancel?
- Can I cancel and come back later, picking up where I left off?
- How do I reactivate a cancelled subscription?
- Can I pause my subscription in summer instead of cancelling?
- How do I exercise my GDPR rights?
- Can I export my data and progress?
- How do I request the immediate and complete deletion of my data?
- I canceled my annual plan after a few days, will you refund the unused portion?
- If the account owner deletes the account, what happens to the associated profiles?
- How long does it take to confirm a cancellation or deletion?
Families and profiles
Create profiles for the family, track their progress, receive email reports, and configure each keyboard.
- How do I create a profile for another family member?
- Does each profile have its own progress and level?
- How do I see the progress of the profiles on my account?
- Can I receive regular progress reports by email?
- Can profiles have different keyboard layouts and languages?
- How do I delete a profile?
- Can I turn a profile into an independent account with its own email?
- Can profiles play duels against each other?
- Can I limit screen time?
- What is the difference between the primary account and a profile?
Schools and organizations
Pricing and quotes for schools, free demo, bulk student enrollment, and what the Director Panel includes.
- How much does Kluppy cost for a school?
- How do I request a quote for my school?
- How does the free demo for schools work?
- What does the Director Dashboard of the Campus 1000 plan include?
- How do I register all my students at once?
- Do students need their own email to have an account?
- How do I organize students by classes or groups?
- What can a teacher see and do on their dashboard?
- How do I add more seats or licenses mid-course?
- What happens if we exceed the contracted seats?
- Does a student leaving the school free up their seat?
- Does it integrate with Google Workspace for Education?
- How do schools pay? Do you accept bank transfers and invoices?
- Is the school license for the school year or the calendar year?
- What happens to student accounts when the school license expires?
- Can the PTA or families co-fund the license with the school?
- Can students use their school account from home?
- Do you offer teacher training?
- How does the school renew for the following school year?
- I am a teacher and want to propose this to my school, how do I start?
Extracurricular activities
Enrollment and cancellation in typing class, cancellation before starting, activity price, and family portal.
- How do I sign my child up for the after-school typing class?
- How do I cancel my child's enrollment in the after-school class?
- Can I annul the registration before classes start? Is it the same as a cancellation?
- How much does the after-school activity cost?
- What is the family portal and how do I access it?
- What can I see in the family portal regarding progress?
- Do I need to buy any materials? What does the registration fee include?
- Can my child practice at home as well as in class?
- What is the digital report card and how do ranks and stars work?
- Who teaches the activity at the school?
- If my child misses a class, can it be made up?
- When do classes start and end during the school year?
- How is the extracurricular activity billed? Do I pay the school or Kluppy?
- My child is finishing the extracurricular activity, can they continue with Kluppy on their own?
Privacy and minors
What data we collect from minors, where it is hosted, GDPR compliance, school DPAs, and why there is no chat.
- What data do you collect from minors and why?
- Where is the data hosted? Do you comply with the GDPR?
- Who is the data controller when registration is done by a school?
- Do you sign a DPA with schools?
- Can minors chat or talk with other users on Kluppy?
- Do you use the texts written by users to train AI?
- What cookies does Kluppy use and how do I change my consent?
- Do you share data with third parties? Which ones?
- How do you protect accounts?
- I am a parent or guardian and I want to view or delete my child's data
Technical issues
App not loading, progress not saving, keyboard skipping letters, or running slow: step-by-step troubleshooting.
- The application won't load or goes blank, what should I do?
- My progress for today was not saved, why?
- The keyboard is not responding or letters are being skipped during the exercise
- The application is slow or lagging, how do I fix it?
- Why does it say "offline" if I have internet?
- The sound is not working, how do I activate it?
- I get an error when paying, what should I do?
- The page looks wrong or misaligned, what should I do?
- Does Kluppy work with the school's WiFi?
- I found a bug, how do I report it?
- Does Kluppy have a status page or scheduled maintenance?
- My antivirus or parental control blocks Kluppy, what should I configure?
Migration from the previous version
Coming from the old Kluppy version? Password, progress, level, old subscription, and extracurricular access.
- I used the old version of Kluppy, what do I need to do?
- My password from the old version doesn't work in the new one
- Will my progress and level from the old version be saved?
- I had an old subscription, will my price change upon migrating?
- I was an extracurricular student in the old version, where do I log in now?
- Do I need to register again or has my account already been migrated?
- I received an email about the migration, is it really from Kluppy?
Academy and certifications
What is Kluppy Academy, how to get your speed certificate, its cost, exam details, and its validity.
- What is Kluppy Academy and what courses does it include?
- What is the speed certificate and how do I get it?
- How much does the speed certification cost?
- How does the exam work? How many attempts do I have?
- How long is the certificate valid for and how is its authenticity verified?
- Does the certificate expire? How do I renew it?
- Can I add the certificate to LinkedIn or my CV?
- Does the exam detect cheating? What if my connection drops?
- I passed but I haven't received my certificate, what should I do?
- Do you issue certificates for school or after-school students?
Partners and distributors
How the partner program works: margins, school and student registration, billing, and support responsibilities.
- Do you have a partner or distributor program? How does it work?
- What margin or price does the partner get?
- How does a partner register their schools and students?
- Does the partner bill their clients or does Kluppy bill them?
- What support does Kluppy provide to the partner and what support does the partner provide to their clients?
- I am an academy or extracurricular activities company, can I offer Kluppy to my schools?
Support and contact
How to contact support, WhatsApp availability, languages, response times, and the channel for schools.
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