I get an error when paying, what should I do?

First, check your card details and make sure you have enough balance or available limit. If the error persists, try another card: many declines come from the bank, not from us, and they don’t always tell us the reason.

Common errors and what to do

• “Card declined”: contact your bank. It is common for them to block recurring online payments the first time.
• Bank verification is not completed: make sure you have your mobile phone handy to confirm the payment, and do not block pop-up windows.
• It keeps loading: do not repeat the payment multiple times. Wait a minute, reload, and check your profile to see if the plan is already active.

If you paid by direct debit and your plan is still on the free tier, this is normal: the bank takes a few days to confirm and it will activate automatically.

If you have been charged but do not have the plan, write to us with the date and the amount: we will review it and fix it. Do not pay again.