Migration from the previous version
Coming from the old Kluppy version? Password, progress, level, old subscription, and extracurricular access.
7 articles
I used the old version of Kluppy, what do I need to do?
Log in to play.kluppy.com using your usual email. Your account has already been migrated: you don't need to register again or pay for anything twice. The only thing you might need to do is create a…
My password from the old version doesn't work in the new one
This is normal and is not a bug: passwords could not be transferred from one platform to another for security reasons. Go to play.kluppy.com, click on "Forgot your password?", enter your usual email…
Will my progress and level from the old version be saved?
Yes. Your account and profiles have been migrated, along with your progress and level. You won't start from scratch or have to redo anything: just log in and pick up right where you left off.
I had an old subscription, will my price change upon migrating?
No. Your subscription remains exactly the same, with the same conditions and the same price you had. Migrating does not change what you pay or when you pay it, and you do not have to sign up for…
I was an extracurricular student in the old version, where do I log in now?
At play.kluppy.com, using your usual username. If your account was created by your school or instructor, your username is usually formatted like firstname.lastname: type it exactly like that, without…
Do I need to register again or has my account already been migrated?
Your account has already been migrated. Do not register again: if you create a new account with a different email, you will start from scratch and your progress will remain in the old account…
I received an email about the migration, is it really from Kluppy?
Probably yes, but it's good to know how to check. Our emails will never ask for your password, card details, or for you to reply with personal information. If a message asks for that, it is not from…
Still stuck?
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