Privacy and minors
What data we collect from minors, where it is hosted, GDPR compliance, school DPAs, and why there is no chat.
10 articles
What data do you collect from minors and why?
Only the bare minimum to make the learning process work: name or alias, progress, and typing statistics (speed, accuracy, and keys missed). We do not ask for data we do not need, and it is never used…
Where is the data hosted? Do you comply with the GDPR?
Yes, and all data is hosted and processed in the European Union: on Google Cloud infrastructure, in the European multi-region (Belgium and the Netherlands). Artificial intelligence processing is also…
Who is the data controller when registration is done by a school?
The school. When a school or organization registers its students, that organization is the data controller and Kluppy acts as the data processor (art. 28 of the GDPR), under the data processing…
Do you sign a DPA with schools?
Yes. We sign a Data Processing Agreement (DPA) with every school or organization in accordance with Article 28 of the GDPR, either before or alongside the contracting of the service. It is a…
Can minors chat or talk with other users on Kluppy?
No. There is no chat or messaging between users on Kluppy. No student can write to another, send them anything, or contact them in any way. That feature does not exist.
Do you use the texts written by users to train AI?
No. Personal data is not used to train artificial intelligence models. Furthermore, when we generate an exercise, we do not send any personal data to the AI provider: only technical parameters such…
What cookies does Kluppy use and how do I change my consent?
Kluppy uses essential cookies to make the application work (keeping you logged in, remembering your active profile and your preferences) and, only if you accept them, analytical cookies to understand…
Do you share data with third parties? Which ones?
Only with the essential providers needed to run the service, and with a data protection agreement in place with each one. We do not sell data to anyone, nor do we share it for commercial purposes.
How do you protect accounts?
With multiple layers: passwords are never stored in plain text, access is always encrypted, and everyone can only see what corresponds to their role. A teacher sees their students, a family sees…
I am a parent or guardian and I want to view or delete my child's data
It depends on how the account was created. If you created it (family account), you can view and manage everything from your profile, including downloading and deleting the data. If the school created…
Still stuck?
Contact support