I represent a school, do I have a priority support channel?

Yes. Schools have preferential attention, and the Campus 1000 plan also includes priority support. Write to us at info@kluppy.com indicating the name of the school in the subject line, and we will identify it instantly.

To make it really fast, tell us

• The name of the school.
• If it affects a specific student, a group, or the whole school.
• If it is something blocking an ongoing class (say so in the subject line).

Before writing, two things you can resolve yourselves instantly from your panel: resetting a student’s password and changing their group. These are the two most frequent inquiries and there is no need to wait for anyone.

If you have a network problem —the application does not load only on the school’s computers— write to us directly yourselves and not the families: it is almost always the school’s filter and is resolved with your IT team.