Do you offer refunds? What is the refund policy?

Yes. You have 14 days from the date of purchase to cancel and get a full refund, no questions asked. This is your right of withdrawal as a consumer, and you can exercise it yourself directly from the application.

How to do it

Under My Profile → Subscription, you will see the link “Did you purchase less than 14 days ago? Exercise your right of withdrawal”. It is processed automatically from there: your subscription is canceled, and the money is refunded to the same payment method you used. The refund takes a few business days to appear in your bank account, depending on your bank.

Outside of those 14 days, renewals that have already been charged are non-refundable. That is why we notify you by email before each renewal, showing the amount and date, and why you can cancel at any time so the next charge does not occur.

If you have a special case —a duplicate charge, a charge you don’t recognize, or an issue with the service— write to us at info@kluppy.com and we will look into it: that is not a refund, it is an error that needs to be corrected.