My progress for today was not saved, why?

It is almost always the connection: the result of each exercise is saved to the server when you finish it, so if the network fails at that exact moment, that exercise may be lost. Previous progress is safe: you don’t lose everything, only what didn’t get saved.

What to check

• That you finished the exercise. If you exit halfway through, that attempt does not count.
• Your connection at the time of practicing. A brief disconnection is enough.
• That you are on the correct profile. If several people practice at home, it is easy to practice without realizing it on someone else’s profile: the progress is saved, but in the other place.
• Reload the page. Sometimes it is saved and what has not updated is what you see.

If you are missing progress from several days or your level has gone backward, that is not normal: write to us with your email and what level you expected to see, and we will look into it.

On demo accounts, progress is not saved on purpose: they are shared accounts that reset.