My payment failed, what happens to my account?
Nothing happens immediately: your account keeps working while the payment is retried. The payment gateway automatically retries several times over the following days. Usually, it’s just an expired card or a temporary lack of funds.
What to do
- Go to My Profile → Subscription → Payment method.
- In the payment portal, update your card or change the payment method.
- As soon as the payment goes through, everything continues as normal without you having to do anything else.
If the payment does not go through after the retries, the subscription is canceled and your account is downgraded to the Free plan. You don’t lose anything: your progress, stats, and achievements are kept, and levels 1 to 7 remain yours. Whenever you want, you can subscribe again and pick up right where you left off.
You can also cancel your subscription even if you have a pending payment: the cancellation process works exactly the same way.