Why was I charged if I canceled?

The most common reason is a matter of timing: cancellation takes effect at the end of the period you have already paid for, not instantly. If the charge occurred before you canceled, that renewal was already underway and corresponds to the period you are currently enjoying.

How to check it

Under My Profile → Subscription, you will see the date your plan will be canceled. You will have full access until that date, and there will be no further charges after that.

Two other possible causes

• The cancellation was not confirmed. If you clicked the button but did not see the confirmation message or the “Canceling” notice, it might not have been registered. Check this in your profile.
• You changed your plan after scheduling the cancellation. Changing your plan voids a scheduled cancellation, and the subscription remains active. If you still want to cancel, you will need to do it again.

If you have checked all of this and the charge still doesn’t make sense, write to us at info@kluppy.com with the date and amount: we will review it, and if the charge shouldn’t have occurred, we will refund you.