What support does Kluppy provide to the partner and what support does the partner provide to their clients?

We provide support to you; you provide it to your clients. This is the natural division: your schools and families know you, not us, and your brand is the one out front.

What we provide to you

• Technical and operational support for the platform, based on your tier: standard in Aliado, priority in Pro, and an account manager in Élite.
• A dedicated support channel within your area.
• Sales and marketing materials according to your level.

What you provide

Day-to-day customer service for your clients: registrations, schedules, classroom issues, billing, and the relationship with families. If something comes up that only we can resolve, you escalate it to us through your channel.

If one of your families writes to us directly, we will direct them to you without interfering in your relationship.