I see a charge from Kluppy that I don't recognize, what should I do?

Write to us at info@kluppy.com with the date, the amount, and, if possible, the description exactly as it appears on your bank statement. We will review it and tell you exactly what it is. If it turns out to be a charge that shouldn’t have happened, we will refund you in full.

Before writing, check these two common situations

• A renewal: plans renew automatically on their renewal date. If you signed up a year ago, the annual charge is the renewal; we notify you by email 15 days in advance.
• Another family email address: sometimes the subscription is under the name of another person in your household, and the charge appears on a shared bank account.

If you think it is fraud and you don’t recognize Kluppy at all, please notify your bank as well. We do not store card numbers, so the source of the issue will have to be found elsewhere, but we will help you with whatever we can see on our end.