The application won't load or goes blank, what should I do?
Reload the page using Ctrl+F5 (or Cmd+Shift+R on Mac): this forces the download of the most recent version and resolves the vast majority of these cases. This usually happens when we have just published an update and your browser keeps old files.
If it still won’t load, try these steps in order:
- Try an incognito window. If it works there, the problem is saved data or a browser extension.
- Disable extensions on
play.kluppy.com, especially automatic translators, grammar checkers, and ad blockers. They modify the page and can break it. - Clear your browser’s cache.
- Try another browser or another device to see if it is an issue with the computer or the account.
- Check your connection by opening any other website.
On a school computer, if it fails on all computers at the same time, it is most likely the school’s network filter. Talk to whoever manages the IT department.
If none of this works, write to us telling us which browser you use and what exactly you see: a screenshot helps a lot.