How do I contact support?

You have two ways. From within the application, under Support, you can open a ticket: it gets registered, you can track it from there, and it won’t get lost. And from anywhere, by writing to us at info@kluppy.com.

Which one to use

• Ticket from the application: best if you already have an account. We receive your email and your status without you having to explain them, so the response is faster and more accurate.
• Email to info@kluppy.com: for everything else, and for when you can’t log into your account (which is exactly when the ticket won’t work for you).

To help us assist you quickly, tell us the email address of your account, what you were trying to do, and what happened. A screenshot saves a lot of back-and-forth.

If your account is managed by a school or academy, for day-to-day matters —passwords, groups, registrations, and cancellations— your first contact is the center itself: they can resolve it instantly from their panel. For anything else, we are here.