My password from the old version doesn't work in the new one

This is normal and is not a bug: passwords could not be transferred from one platform to another for security reasons. Go to play.kluppy.com, click on “Forgot your password?”, enter your usual email, and create a new one using the link that will be sent to you.

With that, you can log in and find everything: your account, your profiles, your progress, and your subscription if you had an active one.

If you don’t receive the email

• Check your spam folder.
• Double-check that the email is exactly the one you used in the old version. If you registered with a different one, the migrated account is under the first one.
• Wait a few minutes before requesting it again: if you request several in a row, the system will make you wait.

If you use a Google or Microsoft email, you can skip all of this and log in using the corresponding button, without a password.

If you still can’t log in, write to us at info@kluppy.com telling us which email you used for Kluppy and we will sort it out.