Technical issues
App not loading, progress not saving, keyboard skipping letters, or running slow: step-by-step troubleshooting.
12 articles
The application won't load or goes blank, what should I do?
Reload the page using Ctrl+F5 (or Cmd+Shift+R on Mac): this forces the download of the most recent version and resolves the vast majority of these cases. This usually happens when we have just…
My progress for today was not saved, why?
It is almost always the connection: the result of each exercise is saved to the server when you finish it, so if the network fails at that exact moment, that exercise may be lost. Previous progress…
The keyboard is not responding or letters are being skipped during the exercise
First of all: click on the exercise text to make sure the window has focus. If you have switched tabs or clicked outside, the keystrokes do not reach the exercise. This is, by far, the most common…
The application is slow or lagging, how do I fix it?
Close any tabs and programs you are not using: the exercise needs to respond to each key instantly, and a browser with thirty open tabs introduces delays that are noticeable when typing. Then reload…
Why does it say "offline" if I have internet?
Because your browser cannot reach our servers, even if the rest of the internet works for you. The most common cause is a network filter, an antivirus, or a firewall blocking the connection, typical…
The sound is not working, how do I activate it?
Check the basics first: the computer volume and that the browser tab is not muted (a crossed-out speaker icon appears on the tab itself, and you can unmute it by right-clicking → "Unmute site").
I get an error when paying, what should I do?
First, check your card details and make sure you have enough balance or available limit. If the error persists, try another card: many declines come from the bank, not from us, and they don't always…
The page looks wrong or misaligned, what should I do?
Try resetting your browser zoom to 100% with Ctrl+0 (Cmd+0 on Mac) and reload with Ctrl+F5. Between the zoom and old cached files, this explains almost all display issues.
Does Kluppy work with the school's WiFi?
Yes, but many schools filter traffic and you have to allow a few addresses. If students see "no connection" or the application does not load only on the school's network, this is why. Pass this list…
I found a bug, how do I report it?
Write to us telling us what you were doing, what you expected to happen, and what actually happened. With that, we can usually reproduce it right away. If you can, add a screenshot: it saves a lot of…
Does Kluppy have a status page or scheduled maintenance?
Yes: play.kluppy.com/status. There you can see the real-time status of the platform, login, text generation, payments, and emails, as well as open incidents and the latest resolved ones.
My antivirus or parental control blocks Kluppy, what should I configure?
Add play.kluppy.com to the allowed sites list of your antivirus or parental control. Some programs block websites they don't know by default, and since Kluppy loads content continuously, it is easy…
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