Cancellation, deletion, and data
How to cancel your subscription, what happens to your progress and data, and how to resume where you left off.
12 articles
How do I cancel my subscription?
Go to My Profile → Subscription → Cancel. It only takes one click, and you don't have to call anyone or write to us. You keep full access until the end of the period you have already paid for, and…
If I cancel, will I lose my progress?
No. Cancelling your subscription does not delete absolutely anything. Your account will still exist with all your completed levels, your speed, your stats, your achievements, and your streak. The…
What happens to my account and data after I cancel?
Your account still exists, along with all your data. Cancelling only stops the charges and returns you to the free plan; it does not start any deletion process or set off a countdown. You can keep…
Can I cancel and come back later, picking up where I left off?
Yes, and this is very common. When you cancel, nothing is deleted: when you subscribe again, you pick up exactly where you left off, with your level, stats, and achievements intact. There is nothing…
How do I reactivate a cancelled subscription?
It depends on whether the paid period has already ended. If it hasn't ended yet, you have a Reactivate button in My Profile → Subscription that undoes the cancellation: your subscription continues as…
Can I pause my subscription in summer instead of cancelling?
Yes. You can pause for 1 to 3 months, once every twelve months. During the pause, you won't be charged, your progress is saved, and your subscription reactivates automatically on the date you chose…
How do I exercise my GDPR rights?
You can handle the two most common ones directly in the app, without writing to anyone: in My Profile → Privacy and Data, you will find "Download data" (right to portability, art. 20) and "Delete…
Can I export my data and progress?
Yes, you can do it yourself and instantly: My Profile → Privacy and Data → "Download data". A file will be downloaded with all your information in a standard, readable format, just as required by the…
How do I request the immediate and complete deletion of my data?
From My Profile → Privacy and Data → Delete account. Type DELETE to confirm and we will send you an email with a verification link. Your account is deactivated that same day and the permanent…
I canceled my annual plan after a few days, will you refund the unused portion?
If less than 14 days have passed since you signed up, yes: you have the right of withdrawal and will receive a full refund. You can process this yourself from My Profile → Subscription, using the…
If the account owner deletes the account, what happens to the associated profiles?
They are deleted with it. Profiles are not independent accounts: they live inside the owner's account, so deleting it also deletes their progress, statistics, and achievements. This is permanent and…
How long does it take to confirm a cancellation or deletion?
Subscription cancellation is instant: when you click the button, it is registered immediately and you can see it in your profile. Account deletion is confirmed by email on the same day, it is…
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