How long does it take to confirm a cancellation or deletion?

Subscription cancellation is instant: when you click the button, it is registered immediately and you can see it in your profile. Account deletion is confirmed by email on the same day, it is deactivated right away, and the permanent deletion is executed after 14 days.

The timelines, one by one

• Subscription cancellation: immediate. Access continues until the end of the paid period.
• Deletion request: the verification email goes out instantly; check spam if you do not see it.
• Account deactivation: the same day you confirm.
• Permanent deletion: 14 days later.
• Refund by withdrawal: processed instantly; the refund takes a few business days depending on your bank.

If your account is managed by a school or center, your request goes to whoever administers Kluppy there and the timeline depends on them. If you see that it is not moving forward, write to us and we will act as a bridge.