Support and contact
How to contact support, WhatsApp availability, languages, response times, and the channel for schools.
6 articles
How do I contact support?
You have two ways. From within the application, under Support, you can open a ticket: it gets registered, you can track it from there, and it won't get lost. And from anywhere, by writing to us at…
Do you offer support via WhatsApp?
No. We handle support via ticket from the application and by email, which allows us to keep a record of each case, follow up days later, and handle personal data with the guarantees required by…
What languages do you support?
We provide support in Spanish, Basque, Catalan, and English. Write to us in whichever you prefer and we will reply in that same language. The application, emails, and this help center are also…
How long do you take to reply?
We reply as soon as possible on business days. Most inquiries are resolved in the first message, and those that require checking something in your account may take a bit longer.
I represent a school, do I have a priority support channel?
Yes. Schools have preferential attention, and the Campus 1000 plan also includes priority support. Write to us at info@kluppy.com indicating the name of the school in the subject line, and we will…
Where do I send suggestions or improvement ideas?
To info@kluppy.com, or by opening a ticket from the application. We are genuinely interested in them: a large part of what we have built came from things requested by someone who uses Kluppy every…
Still stuck?
Contact support